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Text-to-911

911

Call if you can. Text if you can’t.

Voice calls are the best way to contact 911. The text service should only be used in situations where a voice call is not possible or safe.

Text-to-911 is designed to assist those who are deaf, hard of hearing, speech impaired or who may be unsafe if they were to be heard making a voice call. Text-to-911 is available in La Plata County with plans from AT&T, Sprint, T-Mobile and Verizon Wireless. Callers must have an active phone service plan with data to use the service; it will not work with third party texting applications.

To use the service, text 911 in the field for a phone number. Do not use any other numbers. Make sure to:

  • Provide your exact address or location.
  • Explain the type of emergency or help needed.
  • Be prepared to answer any questions that the 911-telecommunicator texts back.
  • Use plain language; do not use abbreviations, symbols, emoticons or photos.
  • Make messages brief and concise.

For more info visit https://co-durango.civicplus.com/1349/Text-to-911 or https://www.fcc.gov/consumers/guides/what-you-need-know-about-text-911